By using information found at
http://www.electrotec-alarms.co.uk or using information gained from communication with Electrotec
Security Supplies or any employee thereof, you are agreeing to be bound by the following terms and
conditions. If you make a purchase from Electrotec Security Supplies directly or via a third party
web site, again you are agreeing to be bound by the following terms and conditions.
Orders with a value of £100.00 or more will be
delivered free of charge. Orders under £100.00 will have a £5.00 postage and packing charge added.
We aim to dispatch the same working day we receive your cleared payment before 12.00 midday. Your
order will be sent via first class, first class signed for, special delivery or courier. The shipping
method depends on the nature of the order. Due to the type of delivery services we use, it means
in most cases customers receive their delivery the next working day.
At the moment we only ship to UK
addresses and the above delivery charges apply to most parts of mainland UK. Deliveries to
Northern Ireland or the Scottish highlands may attract additional delivery charges, depending on
the nature of the order. Therefore you will need to contact us before placing an order for
delivery to either of those locations. As previously stated we aim to deliver by the next working
day, please be aware that delivery to these locations, may take longer. If you are outside the UK
and place an order, we would have to cancel the order and issue a refund. An administration charge
of £1.50 will be deducted from the refund to cover our costs.
PAYPAL AND CARD PAYMENTS
We have recently updated the web site
to accept PayPal including card payments. By following through to checkout you should be given the
option to pay with your PayPal account or use a debit / credit card. The payment process is handled
entirely by Paypal making the whole thing very secure. Once the payment has gone through we will keep
you informed of order progress via email.
Your contact details will be held by us so
that we can supply your orders. We will contact you by email to keep you informed of order
progress or give advice on products. For orders being
delivered by courier, we will give the courier your phone number. Drivers may on occasion have
difficulty finding an address, especially on new developments; therefore they may call you for
directions. We only pass details to other companies for the purpose of delivery. We never pass
contact details to other companies, organisations or individuals for the purposes of marketing.
Apart from delivery services, only employees of Electrotec will have access to your contact
details, we respect your privacy.
If any item is found to be defective,
please return it along with a description of the fault. We will refund the cost of returning the
item when we send a replacement, the level of refund would be equal to the normal cost to us, for
sending that item in the first place. Make sure any items you return are packaged properly, as a
replacement will not be given if damage occurs due to poor or inappropriate packaging. Also
replacements will not be given, if damage has occurred because of poor or inappropriate
If you are not totally satisfied with your purchase, for reasons other than a
fault, you can still return the goods within 14 days, if they have not been used or installed in
any way. In this case a refund for the goods would be given but please note we make a small
handling charge of 10% when issuing a refund and we do not refund the cost of return carriage
when goods are returned without fault.
People carrying out do it yourself (DIY), do so
entirely at their own risk. Electrotec, its proprietorís directors and employees accept no
responsibility for your actions, even if you are following advice given by any of the above, on
any matter. This applies what ever form advice may take, for example verbal or written. It also
applies if advice or information is derived from our web site or any other material which we may
distribute, including our alarm installation guide. We will not be held responsible or
accountable for any accidents or losses consequential or otherwise while using materials,
components, information or advice supplied by any of the above mentioned.
VARIANCE OF TERMS
Electrotec reserves the right to vary or
add to these terms and conditions at anytime.
This is a UK based business and as such we are
governed by UK law. We do not export goods outside the UK and we only accept payment in pounds
sterling. To the best of our knowledge this web site is free from any virus and is therefore
safe to use, however for legal reasons we can not guarantee this.