Electrotec Security Supplies


Free UK delivery on orders £100.00 or more, click for details.

AGREEMENT

By using information found at http://www.electrotec-alarms.co.uk or using information gained from communication with Electrotec Security Supplies or any employee thereof, you are agreeing to be bound by the following terms and conditions. If you make a purchase from Electrotec Security Supplies directly or via a third party web site, again you are agreeing to be bound by the following terms and conditions.

DELIVERIES

Orders with a value of £100.00 or more will be delivered free of charge. Orders under £100.00 will have a £5.00 postage and packing charge added. We aim to dispatch the same working day we receive your cleared payment before 12.00 midday. Your order will be sent via first class, first class signed for, special delivery or courier. The shipping method depends on the nature of the order. Due to the type of delivery services we use, it means in most cases customers receive their delivery the next working day.

DELIVERY DESTINATION

At the moment we only ship to UK addresses and the above delivery charges apply to most parts of mainland UK. Deliveries to Northern Ireland or the Scottish highlands may attract additional delivery charges, depending on the nature of the order. Therefore you will need to contact us before placing an order for delivery to either of those locations. As previously stated we aim to deliver by the next working day, please be aware that delivery to these locations, may take longer. If you are outside the UK and place an order, we would have to cancel the order and issue a refund. An administration charge of £1.50 will be deducted from the refund to cover our costs.

PAYPAL AND CARD PAYMENTS

We have recently updated the web site to accept PayPal including card payments. By following through to checkout you should be given the option to pay with your PayPal account or use a debit / credit card. The payment process is handled entirely by Paypal making the whole thing very secure. Once the payment has gone through we will keep you informed of order progress via email.

PRIVACY POLICY

Your contact details will be held by us so that we can supply your orders. We will contact you by email to keep you informed of order progress or give advice on products. For orders being delivered by courier, we will give the courier your phone number. Drivers may on occasion have difficulty finding an address, especially on new developments; therefore they may call you for directions. We only pass details to other companies for the purpose of delivery. We never pass contact details to other companies, organisations or individuals for the purposes of marketing. Apart from delivery services, only employees of Electrotec will have access to your contact details, we respect your privacy.

RETURNS POLICY

If any item is found to be defective, please return it along with a description of the fault. We will refund the cost of returning the item when we send a replacement, the level of refund would be equal to the normal cost to us, for sending that item in the first place. Make sure any items you return are packaged properly, as a replacement will not be given if damage occurs due to poor or inappropriate packaging. Also replacements will not be given, if damage has occurred because of poor or inappropriate installation.

If you are not totally satisfied with your purchase, for reasons other than a fault, you can still return the goods within 14 days, if they have not been used or installed in any way. In this case a refund for the goods would be given but please note we make a small handling charge of 10% when issuing a refund and we do not refund the cost of return carriage when goods are returned without fault.

LIABILITY

People carrying out do it yourself (DIY), do so entirely at their own risk. Electrotec, its proprietorís directors and employees accept no responsibility for your actions, even if you are following advice given by any of the above, on any matter. This applies what ever form advice may take, for example verbal or written. It also applies if advice or information is derived from our web site or any other material which we may distribute, including our alarm installation guide. We will not be held responsible or accountable for any accidents or losses consequential or otherwise while using materials, components, information or advice supplied by any of the above mentioned.

VARIANCE OF TERMS

Electrotec reserves the right to vary or add to these terms and conditions at anytime.

LAW

This is a UK based business and as such we are governed by UK law. We do not export goods outside the UK and we only accept payment in pounds sterling. To the best of our knowledge this web site is free from any virus and is therefore safe to use, however for legal reasons we can not guarantee this.

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